Guides

Helpful Articles and Information

• Caller ID, Spam Likely, and Business Identity InformationBusiness identity is crucial because it directly impacts how calls from your company are perceived by customers and prospects. A clear and accurate business identity helps ensure your calls are recognized and trusted, reducing the chances of being labeled as “Spam Likely” or blocked by recipients.1 task
• Caller ID and CNAM InformationAt Digivoice, we strive to ensure your business's phone number is accurately displayed when you call your customers. One important piece of this puzzle is the Caller Name (CNAM) database, which stores and displays the name associated with a phone number. While we do automatically submit your information and your CNAM to national caller ID databases like First Orion and Hiya, there's more to the process than simply updating your information.9 tasks
• Telemarketing and Do-Not-Contact Information for Sales CallingWhen making sales calls or sometimes referred to as 'cold calls' or 'telemarketing' to phone numbers who have not solicited business from you first, there are some important practices to follow. These practices are to ensure you are not considered a spam caller, to protect the privacy of people you are calling, and to abide by FCC recommendations and regulations regarding telemarketing.19 tasks
• My Caller ID Shows "SPAM LIKELY"When making sales or telemarketing calls to potential customers who have not previously engaged with your business, it’s essential to follow best practices to ensure compliance with FCC regulations and avoid being flagged as "Spam Likely."7 tasks
• 10DLC Registration RequirementsIf you’re running a business that relies on text messaging to communicate with your customers, you may have heard about new requirements for 10-digit long codes (10DLC). Below, we’ll break down exactly what 10DLC is, why registration is required, and how Digivoice can help you stay compliant.13 tasks
• My Business Number is Being 'Spoofed'If you're getting calls or voicemails from strangers asking why you called them, and you know for a fact that nobody at your business made those calls, your number is most likely being spoofed.20 tasks