IntegrationsThe phone system
that updates your CRM.
Calls, voicemails and texts are logged on the right customer in HighLevel, FieldRoutes, or any CRM with an HTTPS API.
What connects
Find your CRM,
see what it gets.
Our team connects it on your setup call. Every integration is included on every account.
| Call pop card | Calls logged | Texts logged | Contacts sync | |
|---|---|---|---|---|
| HighLevel | Caller ID | Every call, on the contact | Both directions, with delivery status | Both ways |
| FieldRoutes | Caller ID, company, status, account number and record links | Missed calls and voicemails, as notes | Sent and received, as notes | Not included |
| Any CRM with an HTTPS API | Caller ID, plus the fields your lookup returns | Answered, missed and completed calls, and voicemails | Sent and received | Not included |
| Any other CRM | Caller ID | Not included | Not included | Not included |
Using a different CRM without an HTTPS API? The call pop still opens with caller ID. Notes and customer details need one of the connections above.
Call pop runs in Chrome. We install the extension during setup.
HighLevel
Built into
HighLevel.
For agencies and businesses that run on HighLevel, Digivoice is the phone and texting line underneath it.
We connect it as your phone provider
Our team sends your install link, and you set Digivoice as the SMS provider in HighLevel.
Contacts sync both ways
A contact added or edited on either side updates the other in the background.
Call logs post automatically
Calls are logged on the matching HighLevel contact without anyone typing them in.
Texts in both directions
Inbound and outbound texts, with delivery status, appear in HighLevel conversations.
A sender number per contact
Choose which Digivoice number texts each contact, so they always hear from the same line.
Sync dashboard
A dashboard in the Digivoice console shows the integration’s sync activity.
FieldRoutes
Stop typing
call notes.
The guided FieldRoutes setup turns on call and text notes without mapping fields by hand.
Call pop
The customer’s record opens while it rings
The Chrome extension pops a card with the caller’s company, status, account number and links into their FieldRoutes record.
No more “can I get your account number?” It’s on the card, one click from the clipboard.
DigivoicePrevious calls
Fri, Sep 11 · 9:14 AM
Marisol Reyes - 4355550142
Details
Copy
Related links
Notes
Every missed call and text, noted on the customer
Missed calls, voicemails, and texts sent or received are written as notes on the matching FieldRoutes customer, matched by phone number.
Marisol Reyes
Customer record · Notes
Text received
auto9:22 AMTuesday please
Text sent
auto9:20 AMHi Marisol, returning your call. Does Tuesday or Wednesday work for the service?
Missed call
auto9:14 AM(435) 555-0142 to Main line
Voicemail
autoMon 4:52 PM0:38 left on Main line
Custom CRM builder
Any CRM
with an HTTPS API.
Map Digivoice’s call and text events to your CRM’s API, with no code.
- No code
Six events
Answered, missed and completed calls, voicemails, and texts sent and received.
Map, preview, publish
Map each field, preview what your CRM will receive, then publish.
Customer details on the call pop
Add a lookup, and the pop shows the fields your CRM returns for the caller.
HTTPS only
Every request goes to your CRM over HTTPS.
More connections
Recordings,
and your own software.
Google Drive recording sync
Call recordings copy to your own Google Drive, shared drives included, so they outlast the 30-day window.
Developer API
Integration keys with per-area permissions let your own software send and read texts and manage users. API documentation comes with your key.
Agency sub-accounts
Agencies create and update customer sub-accounts through the API, with idempotency keys for safe retries.
Free 2 week demo
Bring your CRM
to the demo.
No card required, and no contract after it. Send this, and the Digivoice team will contact you to set up the demo.