Call routingYour call flow,
built with you.

We build your call flow when you switch. Then you adjust hours, queues and ring groups yourself in the console, without filing a ticket.

One call

Routed the way
you set it up.

From the main line to the agent who answers.

Hours, then the menu
Each call checks your hours or night mode, then plays the menu we recorded with you.
A queue, not a busy signal
Callers wait for the next free agent, with static or dynamic agents.
Ring time you set
Choose how many seconds a ring group or queue rings before the call moves on.

Routing

IVRs, queues, ring groups, hours and hold music are included in every full seat.

Business hours
Adjust your hours by weekday, time, date and month, holidays included. We set where after-hours calls go.
Calendar-driven routing
We connect your office calendar, and your hours follow it.
One-tap flow toggles
Closing early for weather? Switch the office to night mode from the console, then switch it back, on the flows we set up with you.
IVRs & auto attendants
Press 1 for service, 2 for billing. We build the menu with professional voice recording, and you can replace its prompts from the console.
Call queues
Callers wait for the next free agent instead of ringing out, with static or dynamic agents and auto-logout rules.
Ring groups
Ring desks and outside cell numbers together, then send unanswered calls to voicemail, an IVR or a queue.
Number forwarding
Forward any of your phone numbers to another number from the console. Park works from the phones.
Custom hold music
Upload a WAV or MP3 up to 8 MB. The console converts it and puts it on your phone system.
Spam & anonymous blocking
Block specific numbers, or turn on one switch that blocks every unknown and anonymous caller.

Free 2 week demo

No card required, and no contract after it. Send this, and the Digivoice team will contact you to set up the demo.