Call centersQueues, stats
and the caller’s record.
Agents log in and out of queues, supervisors watch live queue statistics, and a card with the caller’s record pops while each call rings.
DigivoicePrevious calls
Fri, Sep 11 · 9:14 AM
Marisol Reyes - 4355550142
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A shift on the floor
What the queue
looks like all day.
8:00am
Agents log in
Dynamic agents log into the queues they’re working today. Static agents stay in theirs.
Dynamic agents
10:30am
The board spikes
The supervisor watches live queue statistics and moves agents into the queue that’s backing up.
Queue statistics
1:15pm
A caller asks about an account
A card pops while it rings, with the caller’s record from FieldRoutes or a Custom CRM connection and the account number one click from the clipboard.
CRM call pop
5:00pm
QA pulls a call
Search the call log and play the recording in the browser.
Call recording
Desktop softphone
Digivoice Desktop on Windows and Mac, for agents on a laptop and headset.
Google reviews
Centers that
already switched.
“They are local and handle our customer service phone system of 50+ phones and dozens of different office numbers.”
Justin L.50+ phones, dozens of office numbers
Pricing
50 agents:
$997.50 a month.
Priced at 50 full seats, before FCC and USF fees, sales tax and add-ons. Move the sliders to your own count, or send us your current bill and we’ll match it.
Desk phone, mobile app and desktop app per extension.
$997.50/mo
Mobile app or desktop app only, no desk phone.
$0.00/mo
Monthly estimate
- Seats
- $997.50
- FCC recovery (5%)
- $49.88
- USF contributions (7%)
- $69.83
- Estimated monthly total
- $1,117.20
FCC recovery and USF add 12% to the seat total, and both are in this estimate. Sales tax and 911 fees are set by the state, county or country each line is in, and those governments change them from time to time. Where they apply, they’re listed on your invoice.
Bill match
Two numbers off your current invoice
Large call centers may incur higher rates depending on usage (>40k min/month).
FAQ
Questions centers
ask before switching.
Is there a minute cap?
Large call centers may incur higher rates depending on usage above 40,000 minutes a month. Send us your current usage and we’ll quote it.
How far back can we play recordings?
The last 30 days, in the console. Google Drive recording sync copies them to your own Drive to keep them longer.
Which CRMs does call pop work with?
The browser extension pops a card while each call rings. It fills in the caller’s record from FieldRoutes, or from any CRM with an HTTPS API through the Custom CRM builder. With other CRMs it shows caller ID.
Do agents need desk phones?
No. Agents on a laptop and headset use Digivoice Desktop on Windows or Mac. We also supply Yealink, Cisco and Mitel handsets.
Can supervisors see reports without billing access?
Yes. Sub-users can get reports and texting without billing, or be limited to specific extensions and numbers.
Can we keep our phone numbers?
Yes. We port your numbers, track the port with the carrier and have the phones ready when it completes.
Free 2 week demo
Try it on one queue
for two weeks.
No card required, and no contract after it. Send this, and the Digivoice team will contact you to set up the demo.