Auto repair & salesService desk calls,
answered and followed up by text.
Calls wait for the next free advisor, the caller gets a text from the shop’s number after the call, and customers reply by text about pickup instead of calling back.
Lead Response
A service call,
booked by text.
Once an advisor answers from the service queue, Lead Response texts the caller the shop’s booking link, and the front desk books them in the same thread.
A text after every call
Write the template once, and cap repeats at once ever, or once a day, week or month.
A link per queue
Once an advisor answers, Dynamic Lead Response texts that queue’s link: a booking page for service, a payment page for pickup.
Replies in one inbox
Every reply lands in a shared inbox the service desk works together, with named threads and search.
Marisol Reyes
to (435) 555-0110 — main line
Thanks for calling Ridgeline Auto Repair, Marisol. Book your oil change here: ridgeline.example/book
auto9:14 AMDo you have anything early next week?
9:15 AMYes — Tue 10/14 at 8:30 or Wed 10/15 at 2:00. Which works?
9:16 AMTuesday please
9:16 AMBooked. Confirmation on its way.
9:17 AMA day at the service desk
From the first drop-off
to the last pickup.
7:30am
Drop-offs call at once
Every caller waits in the service queue for the next free advisor instead of reaching voicemail.
Call queues
10:15am
A booking after the call
An advisor answers from the service queue. As the call ends, Lead Response texts the booking link, and the customer books by reply.
Lead Response
2:40pm
The car is ready
A customer calls the pickup queue, and once an advisor answers, the payment page link goes out by text.
Dynamic Lead Response
4:55pm
A recall comes in
Import the affected customers as a CSV and text the recall notice to all of them before close.
Contact list texts
CRM call pop
A card pops while it rings, with the customer’s record from FieldRoutes or a Custom CRM connection and the account number one click from the clipboard.
Ring groups for sales
Sales calls ring the showroom desks and salespeople’s cells together.
Paging & alert lights
Overhead paging and alert lights for a loud shop floor are quoted with your seats.
Google reviews
Shops that
already switched.
“I believe their customer service is unmatched; definitely the gold standard!”
Julie B.Auto repair shop “It's nice to have the phones follow me with minimal effort.”
Randy's Auto Service “Switched over to Brady and his team from DigiVoice from another commercial phone service provider and the service and support is night and day different.”
Renu Auto
Pricing
A 5-advisor shop:
$139.75 a month.
Priced at 5 full seats, before FCC and USF fees, sales tax and add-ons. Move the sliders to your own count, or send us the shop’s current bill and we’ll match it.
Desk phone, mobile app and desktop app per extension.
$139.75/mo
Mobile app or desktop app only, no desk phone.
$0.00/mo
Monthly estimate
- Seats
- $139.75
- FCC recovery (5%)
- $6.99
- USF contributions (7%)
- $9.78
- Estimated monthly total
- $156.52
FCC recovery and USF add 12% to the seat total, and both are in this estimate. Sales tax and 911 fees are set by the state, county or country each line is in, and those governments change them from time to time. Where they apply, they’re listed on your invoice.
Bill match
Two numbers off your current invoice
FAQ
Questions shops
ask before switching.
Can we keep our phone numbers?
Yes. We port your numbers, track the port with the carrier and have the phones ready when it completes.
Do texts go to one advisor’s cell?
No. Every text to the shop’s number lands in a shared inbox the whole service desk works, with labels, unread tracking and search.
Does it work with our shop management software?
The Digivoice extension pops a card while it rings. It fills in the customer’s record from FieldRoutes, or from any CRM with an HTTPS API through the Custom CRM builder. With other software it shows caller ID.
Can we page the shop floor?
Yes. Overhead paging and alert lights for a loud shop are quoted with your seats.
Is there a contract?
No. Every seat is month to month. The 2 week demo needs no card, and we match a competitor’s quote if you send us your current bill.
Free 2 week demo
Try it at the service desk
for two weeks.
No card required, and no contract after it. Send this, and the Digivoice team will contact you to set up the demo.