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Analytics Recording Workforce Management Quality Monitoring   Sign up for our Email Newsletter     Solutions DigiVoice's Solutions DigiVoice's Analytics Solution Overview Speech Analytics Recording voice has historically allowed business users to hear Who said What to Whom. With today's technology, DigiVoice offers data analysis based on word or phrase spotting, emotion detection, and talk over events. These automatic flags applied to the data allow the software to monitor agents even when supervisors or quality samples are not. The data can be farmed for any spoken intelligence that is deemed important to management for a myriad of purposes such as customer satisfaction and agent retention or marketing. Data Analytics DigiVoice's Analytics solutions integrate data from multiple sources to provide an enterprise view of business process and application activity by individual metrics and Key Performance Indicators (KPI). Data from disparate sources can be combined to create real-time executive dashboards and scorecards. Reports can be automatically generated, or with the use of filtering, can combine flat files from CRM, Telephony, CTI, Workforce Management, Recording, and other systems to give a clear picture of business processes as a whole. Performance analysis allows management to compare actual performance against defined thresholds and business goals in order to improve efficiency across the enterprise.

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