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Analytics Recording Workforce Management Quality Monitoring   Sign up for our Email Newsletter     Solutions DigiVoice's Solutions DigiVoice's Quality Monitoring Solutions Overview DigiVoice's Quality Monitoring solutions allow companies to evaluate agent performance and set expected quality standards. User-defined evaluation forms linked to recorded interactions enable agents, supervisors and managers to understand the details of their customers' experience. Comprehensive performance reports identify performance trends and enable comparison of productivity to quality at the agent, team, group or enterprise level.  Capture of business data through APIs and Audio Analytics delivers the means to evaluate quality and effectiveness of service by customer, marketing campaign, product and/or service purchased, or through analysis of words and phrases spoken and level of emotion during the call.  Calibration supports consistent interpretation of quality of service objectives and employee evaluation. Whether every call or just a subset of calls needs to be recorded, DigiVoice delivers the means to ensure consistency and quality of service, recognize top performers, and deliver targeted coaching and training.

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