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Sign up for our Email Newsletter     News DigiVoice's News DIGIVOICE IS DIAMOND SPONSOR FOR ATA GREAT LAKES CHAPTER EVENT DigiVoice, Inc., a leading provider of Call Center solutions based in Akron, OH, is a Diamond Level Sponsor for the American Teleservices Association's Supplier Showcase and Technology Forum being held August 17th at the Great Lakes Science Center in Cleveland.  This is the largest technology event of the year for the Great Lakes Chapter of ATA. " DigiVoice is pleased to support the Great Lakes chapter with our sponsorship of this event," says Hank Kloots, Director of Sales at DigiVoice. "We view this as an excellent opportunity to gain deeper insight as to the challenges contact centers are facing and how the ATA supports their members in facing those challenges." Keynote speakers for the day-long forum are Bob DiBiasio, VP of Public Relations for the Cleveland Indians, and Tim Searcy, CEO of ATA.  DiBiasio, in his 29th season in Major League Baseball, has a distinguished career that began in Public Relations with the Indians in 1979.  In 1999 he received the prestigious Robert O. Fischel Award for Public Relations Excellence in Major League Baseball and in 1986 was named the Public Relations Director to Sports Illustrated's Dream Team. Tim Searcy, with more than 30 years of experience in the Direct Marketing industry, has served as senior executive in the largest and fastest growing direct marketing companies in the world, including West Teleservices, APAC Teleservices, Transcom Worldwide, and Rapp Collins.  Mr. Searcy has been inducted into the Teleservices Hall of Fame and has received Customer Interaction Solutions' Lifetime Achievement Award.  His presentation will focus on the future of the Contact Center industry. DigiVoice delivers, integrates, and supports industry leading call center systems for Call Recording and Quality Monitoring.  Workforce Management, Performance Analytics, and Consulting and Process Engineering services round out DigiVoice's call center solutions.  Recently named NICE Systems dealer of the year at the annual NICE Users Group Worldwide Summit, DigiVoice supports more than 19,000 channels of recording in 200-plus call center sites across 30 states.  The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

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